Shipping and Handling

Certain item may require special shipping due to size or weight, or due to being a larger order. Overweight/Oversize packages will be charged by exact weight per going rates from UPS or the U.S. Postal Service. International shipping is calculated by weight and destination, customs charges may be applied per that country's customs (we do not cover customs fees).  We have the right to ship larger/bulk orders UPS insured so if anything were to happen to the package in transit, it is covered.  We do not make any money on shipping, that is how we keep our prices low!

Lost-Stolen-Damaged Packages Policy

Delays in delivery: 

Once an order has shipped, note that the stated delivery time in the carrier's shipment history is an estimate only and may be subject to weather or other delays. Also note that with some carriers, not every step in the journey is recorded; it depends on their process and may not move statuses for a while, then will suddenly be delivered. All of this is outside of Bridgeport K9 Equipment's control; please contact the carrier with any questions/concerns/delays.

Lost or returned packages due to address:  

We will not be responsible for wrong addresses entered, including missing apartment/building numbers. Please verify the completeness and accuracy of your Shipping address before finalizing in Checkout. Note that Billing Address must be the one associated with your Payment method and Shipping Address should be entered as your desired delivery location; be watchful that both are accurate. If a package is returned to us due to wrong address (and not Bridgeport K9 Equipment's error), it is likely there will be a reshipping fee. If we make a mistake, we own up to it, we are all human!

Lost packages due to carrier: 

If your (the customer's) package has gone missing upon delivery - you must contact your local carrier or post office to determine where the package was delivered to.  You can open an investigation with the carrier. We (Bridgeport K9 Equipment) are not responsible for the package once it is in the carriers' hands. If the carrier informs us that this is a successful delivery, then it is the customer's responsibility (we can help, but it may take time since we are a small business!). Note that if a package has been lost due to the carrier, there will be a 1-2 week wait period before reshipping. This is because packages can appear to be lost for that length of time and then begin moving, or are delivered. If you need something quickly, please select the appropriate shipping method.

Stolen packages: 

We are not responsible for thefts after confirmation of delivery from carrier. Please contact the carrier for resolution/compensation on packages not delivered to your specified safe location. Contact local law enforcement for stolen packages, especially if there is a history of that at your location. 

Damaged packages due to carrier:  

Please contact the carrier for resolution/compensation on packages damaged by the carrier. A signature is recommended on high value orders. Orders under $300 are not insured unless insurance is requested and paid for, in advance of shipping at the time the order is placed. We are unable to reship at no cost (please contact us for cost), for damaged packages.

Return Policy

All returns must be pre-authorized by Bridgeport Equipment before returning. If you’re not satisfied with anything you order from us, notify us (within 7 days of receipt), and send it back in brand new condition in original packaging with tags attached, and we’ll promptly exchange the merchandise or refund your payment. If you were sent the wrong product, please contact us within 7 business days so we can take care of it and get you the correct product! After 7 days we can accept a return for a store credit or exchange (of equal value or store credit). After 30 days we DO NOT accept returns or exchanges. Refunds may take 24-48 business hours to process. Returns in less than new condition will be refunded accordingly. If the package is received damaged, refuse delivery and call us at 1-800-678-7353. A restocking fee may be charged on returned items. We do not accept exchanges or returns on our products purchased from third party sales. We do not make any money on shipping, and charge exact shipping, that is how we keep our prices low!

*The customer is responsible for all return shipping fees, as well as re-shipping fees on exchanges (please double check sizing before ordering, call us, or email with any questions!).

IF SOMETHING IS DEFECTIVE PLEASE LET US KNOW AS SOON AS POSSIBLE (NOT MONTHS LATER) SO WE CAN HELP!